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CellConnect Service


Product Information

What is Startec CellConnect?

Startec CellConnect is a new service that allows you to make calls from your cell phone as well as from almost any other phone. You can use Startec CellConnect from your cell phone without dialing any PIN Numbers. You can also use the service from a hotel phone, a friend's house or even your office. Now you can make international calls while on the go! 

With Startec CellConnect you can register up to four phone numbers including your cell phone and even your family members' cell phones to dial without using PIN Numbers. You can also set up speed dial for up to 99 numbers for quick connections. 

Startec CellConnect is activated immediately after you sign-up. No need to wait, you can start using it right away and can even start adding speed dial numbers.

Do I have to change my cell phone provider to use the CellConnect Service?

No. CellConnect Service can be used simply by dialing our toll free number from your cell phone. Just follow the prompts and dial the desired number to start saving on international calls. You can have any cell phone provider and use our CellConnect Service. 

What are the access numbers for CellConnect?

Access Number   Access Number  
Abbotsford 604-755-3500 Ottawa 613-212-1239
Calgary 403-537-0199 Quebec City 418-780-1642
Edmonton 780-702-1544 Regina 306-564-1370
Guelph 519-220-5423 St. Catharines 905-378-3020
Halifax 902-482-2101 Toronto 416-623-3401
Hamilton 905-390-1536 Vancouver 604 -638-2202
Kelowna 250-869-8375 Victoria 250-412-5126
Kingston 613-887-8320 Waterloo 519-220-5422
Kitchener 519-220-5421 Whistler 604-935-5450
London 519-937-1835 Windsor 519-968-1730
Montreal 514-380-2043 Winnipeg 204-480-1591
Oshawa 905-674-6020    

What is speed dial?

With speed dial you don't have to dial the full phone number you are trying to reach. Simply dial the toll free CellConnect access number and enter the speed dial number. With Startec CellConnect, you can store up to 99 numbers for speed dialing.

Can I place a call while traveling overseas using Startec CellConnect Service? 

Yes. With Startec CellConnect, you can stay connected even when you are traveling abroad! Startec CellConnect provides toll-free access numbers from over 50 countries worldwide. All you have to do is dial the local toll-free number for the country that you are in and follow the prompts.

Will I be able to use the PIN-less dialing feature when I use my CellConnect account from overseas?

No. The PIN-less dialing feature is only available from the phone numbers you have registered with Startec. If you are using CellConnect from your cell phone when you are traveling abroad, your cell phone will be 'International roaming'. When you are on 'International roaming' you will not be able to use the PIN-less feature. 

What rates will I have to pay for using Startec CellConnect service from foreign countries? 

You can look up the rates for using Startec CellConnect Service from abroad on our convenient rate calculator at www.startec.com/globalaccess. The rates that you will pay depend on the 'access charges' from abroad. 


Support Information

How do I set up speed dial? 

Simply log on to My Account to set up your speed dial options. You can change the numbers stored for speed dialing at anytime on My Account. You may also set up speed dial by calling the access number for your CellConnect Service and pressing the * key after the prompt. Follow the prompts to set up your speed dial numbers. 

How do I register my phone number with CellConnect?

CellConnect allows you to register up to 4 number (1 primary and 3 additional) with your account. You'll be able to place calls without having to enter a PIN number when using Startec's CellConnect service from those numbers.

To register a number, simply log on to My Account (My Account) and select My Services from the left side menu. 


Billing Information

Will I receive a separate bill for my CellConnect Service?

If you are a Startec CellConnect customer and NOT a Direct Dial customer then you will receive a new bill for the service. If you are a CellConnect customer and also a 10-10-719 customer then you will receive a combined bill. All Direct Dial customers receive CellConnect charges on their Direct Dial bill.

What is online billing?

Online billing simply means that your monthly invoices can be reviewed on your personal account management section on our site, My Account. When your invoice is ready, an email notification is sent to you, indicating that you can log on to your account and view your monthly statement. When you choose the convenience of online billing, you will not receive paper invoices from Startec. You will also never have to worry about late payments or lost bills again. With Startec's online account management tool, My Account, you can view your account details, make changes to your account, and pay your bill with the click of a button. 

A user ID and password are required to log onto My Account. This is provided to you when you sign up online or through customer service. If you do not have a user ID or password, you may enter your phone number and account number (provided on your phone bill) in My Account as your default username and password. Once you log in to your account, you can reset your username and password. 

If you have difficulties viewing your account online, Startec's customer service representatives are available to assist you.

How do I receive my invoice and pay my bill? 

You will receive a notification via email when your invoice is ready and you can review your invoice on My Account at www.startec.com. We will process your credit card payment on the due date. 

Can I sign up for Startec CellConnect service and receive a paper bill?

Yes. CellConnect is an online billed service. If you prefer to receive a paper invoice, you need to sign up for a paper billed plan which has a $2.00 paper billing fee. Contact customer service to update your plan or to sign up for a paper billed CellConnect plan.

What is the Carrier Cost Recovery Fee (CCRF)? 

The Carrier Cost Recovery Fee is 11.9% of your state-to-state and international long distance charges. The fee helps Startec recover costs associated with providing state-to-state and international long distance service, including access charges assessed on Startec by local telephone companies, the cost of terminating calls to international destinations and billing expenses. This fee applies for each month in which you have any Startec state-to-state and/or international charges on your bill. This fee is not a tax or charge required by the government.