You are in:  



Many common questions about your service are answered here in our FAQs. If you can’t find the answer you are looking for, contact Customer Support at 877.882.1111 or by email at


How can I contact customer service?

Our Customer Service number is 800-827-3374. You can also send an email to

How can I contact your sales department?

The number for our Sales department is 800-208-9486. You can also send an email to or click here to compare our plans and signup for Startec service online.

How can I contact your accounts receivable department?

The number for our accounts receivable department is 800-206-5977

Our mailing address is 102 Brookwood Rd, Atmore, AL 36502.

Where can I view my account and call details?

Your account details are all available at My Account. Go to
Your username is your registered phone number, and your default password is your account number.

Username: Your primary registered telephone number
Password: Your account number

You may change your password once you have logged in but in the event that you forget the new password you may always use the default password to log in.