Product Information

What is Direct Dial?
Direct Dial enables you to dial your long distance calls directly by just dialing a '1' before making a domestic long distance call and '011' before making an international long distance call. In selecting Startec Direct Dial Long Distance, you authorize Startec to be the provider of all your long distance calls.

What is Startec CellConnect?
Startec CellConnect is a great new product included with Startec's Direct Dial Service that allows you to make calls from your cell phone or any other phone. You can use Startec CellConnect from your cell phone without dialing any PIN Numbers. You can also use the service from a hotel phone, a friend's house or even your office. Now you don't have to wait to get home to make international calls!

Startec CellConnect can only be activated once you have switched your home phone number to Startec. Information on how to activate your CellConnect Service will be in the welcome package that you receive from Startec. Simply follow the instructions to stay connected.

With Startec CellConnect you can register up to three phone numbers including your cell phone and even your family members' cell phones to dial without using PIN Numbers. You can also set up speed dial for up to 99 numbers for quick connections.

Can I view my call details online?
Yes. Startec customers automatically receive access to our online account management tool, 'My Account'. This customized tool allows you to view all your call details, and compare and track your spending month to month. You can even analyze your calling patterns by the numbers or destinations you call, dates or even call duration!

What is "My Account" online?
Startec customers automatically receive access to our online account management tool, 'My Account'. This customized tool allows you to view all your call details, and compare and track your spending month to month. You can even analyze your calling patterns by the numbers or destinations you call, dates or even call duration!

Are there any additional fees or charges associated with Startec's plans?
Startec's rate plans are specially designed to help you save on all your long distance calls. We have many plans to suit your calling needs. Some plans do not have a monthly fee and some have a very low monthly fee so that we can provide you our best and lowest rates. For information about our plans, click on the plan that you wish to learn more about and you will find all the rates and fees associated with that plan.

Can I use my service from my cell phone and when I am traveling?
Yes. Startec has solutions for all your long distance calling needs - whether from home, your cell phone or when you are traveling. When you subscribe to Startec's Direct Dial service, you automatically receive the benefit of Startec's CellConnect Service, which you can use from other phones, including your cell phone, and get the same low rates as your home phone with no additional fees.

Do I have to change my cell phone provider to use the CellConnect Service?
No. CellConnect Service can be used simply by dialing our toll free number from your cell phone. Just follow the prompts and dial the desired number to start saving on international calls. You can have any cell phone provider and use our CellConnect Service.

Will I receive a separate bill for my CellConnect Service?
No. The calls made using the CellConnect Service will be on your monthly invoice from Startec.

What are the rates associated with Startec CellConnect Service?
You will get the same low rates as from your home phone service.

Are there any additional fees for Startec CellConnect Service?
No. There are no additional fees for Direct Dial subscribers. CellConnect is included with Startec's Direct Dial service at no additional cost.

How do I activate my CellConnect Service?
You can activate your CellConnect service after your home phone has been switched. Just call the activation line at 1-800-885-7006. Follow the prompts to set up your personalized PIN Number and you are ready to go! Set up PIN-less dialing and speed dial options by logging on to 'My Account' on www.startec.com. Or you can call our customer service department to assist you.

How do I activate my CellConnect Service?
You can activate your CellConnect service after your home phone has been switched. Just call the activation line at 1-800-885-7006. Follow the prompts to set up your personalized PIN Number and you are ready to go! Set up PIN-less dialing and speed dial options by logging on to 'My Account' on www.startec.com. Or you can call our customer service department to assist you.

How do I use CellConnect Service?
Startec's CellConnect Service is easy to use. Just dial one of the following access numbers and follow the prompts.
  Location Access Number   Location Access Number   Location Access Number
  Arizona 602-357-0165 IL, Chicago 312-283-0055 OH, Cleveland 216-453-4410
  California 408-404-1420 Indianapolis 317-522-0085 Ohio 330-247-0720
  California 415-375-9920 Kansas 913-549-9980 Ohio 513-297-5415
  California 510-550-9830 Maryland 443-320-0090 Ohio 614-448-0010
  California 619-342-0099 Massachusetts 617-517-0210 Oregon 503-715-0165
  California 714-876-0090 MI, Detroit 313-483-0000 PA, Philadelphia 215-525-2655
  California 916-760-9090 Minnesota 612-256-9990 Pennsylvania 412-542-1730
  Colorado 303-552-0270 MO, Saint Louis 314-558-6904 Tennessee 615-942-2065
  Connecticut 860-838-3920 Missouri 816-286-1635 TX, Dallas 214-453-0175
  District of Columbia 202-595-2235 New Jersey 201-830-1546 Texas 713-481-0445
  Florida 786-522-0296 New York 347-493-3990 Texas 817-928-3200
  Florida 813-283-0415 New York 518-207-0612 WA, Seattle 206-577-0040
  Florida 954-678-0770 New York 704-625-0115 Washington 360-844-0060
  Georgia 404-592-0005 New York 716-408-0020 Wisconsin 414-921-0070
          Wisconsin 920-227-0340
If calling from a home phone and depending on location, some access numbers may not be considered local. Check with your local service provider to make sure your access number is local to you.

Can I use a toll-free number to make calls using CellConnect?
Yes. However all calls made through the toll-free access numbers are billed at a higher rate. In all cases, that rate is 2¢ higher than calls made through a local access number. Here are the toll-free access numbers:
1-800 Access Numbers for the U.S.:
English 1-877-566-2352
Spanish 1-877-248-7954

What is PIN-less Dialing?
PIN-less dialing is a feature of Startec's CellConnect Service - and it simply means that you don't need to enter PIN numbers when making international calls. You can register 4 phone numbers for using Startec CellConnect without PIN Numbers. When you place a call from any of these 4 phone numbers, our systems will recognize your phone number and allow you to make calls directly, without asking for a PIN. It's easy and convenient! For your security, you can only set up the PIN-less dialing feature online on 'My Account' or through our customer service representatives. This is for your protection so that only you can register the phone numbers for PIN-less dialing.

What is speed dial?
With speed dial you don't have to dial the full phone number you are trying to reach. Simply dial the toll free CellConnect access number and enter the speed dial number. With Startec CellConnect, you can store up to 99 numbers for speed dialing.

Can I place a call while traveling overseas using Startec CellConnect Service?
Yes. With Startec CellConnect, you can stay connected even when you are traveling abroad! Startec CellConnect provides toll-free access numbers from over 50 countries worldwide. All you have to do is dial the local toll-free number for the country that you are in and follow the prompts.

Will I be able to use the PIN-less dialing feature when I use my CellConnect account from overseas?
No. The PIN-less dialing feature is only available from the phone numbers you have registered with Startec. If you are using CellConnect from your cell phone when you are traveling abroad, your cell phone will be 'International roaming'. When you are on 'International roaming' you will not be able to use the PIN-less feature.

What rates will I have to pay for using Startec CellConnect service from foreign countries?
You can look up the rates for using Startec CellConnect Service from abroad on our convenient rate calculator at www.startec.com. See the rates section under CellConnect. The rates that you will pay depend on the 'access charges' from abroad.

How do I place a call with Startec CellConnect Service from overseas and what rates will I have to pay?
It's really easy to use Startec CellConnect Service from overseas. You can download a list of countries where we have local toll-free access numbers available. The instructions for use will also be available on the same page on our website at www.startec.com. To use Startec CellConnect from abroad:

1. Dial our access number for that country

2. Enter your PIN (10-digit phone number used to sign up for CellConnect + 4-digit PIN Number chosen when you signed up)

3. Follow the prompts to place your call.

Can I provide the international access number (PIN) to my family or friends to call me or other people from overseas?
Yes. Startec recommends that you take care with who you share this information with. You will be held responsible for all the calls made using your CellConnect account.

Anything else I need to remember when I make calls using Startec's CellConnect Service?
Yes. Please do not press the "Send" or "Call" or "Ok" button on your cell phone after you dial your destination number. This button might also be the "Green" button on your cell phone that you press after you choose or enter the number you wish to call. Pressing this button might take your International call directly through to your cell phone provider and Startec will not be responsible for these calls.
Here's a step-by-step explanation on what to do when you make calls from your cell phone using Startec's CellConnect Service:

1. Call our access number (most likely you would have programmed it into your phone).

2. When you hear the prompt, enter the destination number you are calling (if you are set up for PIN-less dialing). If you are not set up for PIN-less dialing, you can dial your PIN and then the destination number. If you have set up speed dial options, you can just enter the speed dial code instead of the full destination number.

3. PLEASE DO NOT PRESS ANY OTHER BUTTON and wait to get connected.