Support Information
 |
If I'm a CellConnect Prepaid customer can I also have a Direct Dial or pay-as-you-go CellConnect service? |
 |
If you would like to sign up for pay-as-you-go CellConnect or Direct Dial and have a CellConnect Prepaid account you will need to contact customer service and request that they switch your account. |
|
How do I set up speed dial? |
|
Simply log on to 'My Account' (myaccount.startec.com) to set up your speed dial options. You can change the numbers stored for speed dialing at anytime on 'My Account'. You may also set up speed dial by calling the access number for your CellConnect Prepaid Service and pressing the * key after the prompt. Follow the prompts to set up your speed dial numbers. |
|
How do I register my phone number with CellConnect Prepaid? |
|
CellConnect Prepaid allows you to register up to 4 number (1 primary and 3 additional) with your account. You'll be able to place calls without having to enter a PIN number when using Startec's CellConnect Prepaid service from those numbers. To register a number, simply log on to My Account (myaccount.startec.com) and select "My Subscribed Numbers" from the left side menu. |
|
How do I recharge my CellConnect Prepaid account? |
|
To recharge your CellConnect Prepaid account just log into My Account (myaccount.startec.com) and select "Recharge" from the menu on the left. You can then select the recharge amount and process the payment on your credit card. |
|
What do I do if I lost or don't remember my PIN number? |
|
To can log into My Account (myaccount.startec.com)
and choose to change your PIN number from the menu on the left. You can also call customer service and request that they reset your information. Please note that you will need to provide details regarding your account to customer service in order to confirm that you are the account holder. |
|
What is the customer service number for CellConnect Prepaid? |
|
In the US the number is 1-888-223-2920
In Canada the number is 1-888-228-6976 You can also call that number if you wish to recharge your CellConnect Prepaid account. |
