Product Information
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What is Startec CellConnect Prepaid? |
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Startec CellConnect Prepaid is a service that allows you to make calls from your cell phone as well as from almost any other phone. You can use Startec CellConnect Prepaid from your cell phone without dialing any PIN Numbers. You can also use the service from a hotel phone, a friend's house or even your office. Now you can make international calls while on the go! With Startec CellConnect Prepaid you can register up to four phone numbers including your cell phone and even your family members' cell phones to dial without using PIN Numbers. You can also set up speed dial for up to 99 numbers for quick connections. Startec CellConnect iPrepaid s activated immediately after you sign-up. No need to wait, you can start using it right away and can even start adding speed dial numbers. |
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What is the difference between CellConnect Prepaid and CellConnect? |
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CellConnect Prepaid allows you to control your budget and spending by giving you the option to prepay. The more traditional CellConnect service is a "pay-as-you-go" service which allows you to sign up without a commitment and pay only for the calls you make within a billing period (one month). Other than the way you pay for the service, both products have the same features, rates & benefits. |
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Can I use my existing cell phone, service provider and cell plan? |
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YES. CellConnect Prepaid Service can be used simply by dialing our toll free number from your cell phone. Just follow the prompts and dial the desired number to start saving on international calls. You can have any cell phone provider and use our CellConnect Prepaid Service.
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What are the access numbers for CellConnect Prepaid? |
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The numbers in the United States are:
If calling from a home phone and depending on location, some access numbers may not be considered local. Check with your local service provider to make sure your access number is local to you. |
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Can I use a toll-free number to make calls using CellConnect? |
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Yes. However all calls made through the toll-free access numbers are billed at a higher rate. In all cases, that rate is 2¢ higher than calls made through a local access number. Here are the toll-free access numbers:
1-800 Access Numbers for the U.S.: English 1-877-566-2352 Spanish 1-877-248-7954 |
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What is speed dial? |
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With speed dial you don't have to dial the full phone number you are trying to reach. Simply dial the toll free CellConnect Prepaid access number and enter the speed dial number. With Startec CellConnect Prepaid, you can store up to 99 numbers for speed dialing.
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Can I place a call while traveling overseas using Startec CellConnect Prepaid Service?
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Yes. With Startec CellConnect, you can stay connected even when you are traveling abroad! Startec CellConnect Prepaidprovides toll-free access numbers from over 50 countries worldwide. All you have to do is dial the local toll-free number for the country that you are in and follow the prompts.
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Will I be able to use the PIN-less dialing feature when I use my CellConnect Prepaid account from overseas? |
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No. The PIN-less dialing feature is only available from the phone numbers you have registered with Startec. If you are using CellConnect Prepaid from your cell phone when you are traveling abroad, your cell phone will be 'International roaming'. When you are on 'International roaming' you will not be able to use the PIN-less feature.
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What rates will I have to pay for using Startec CellConnect Prepaid service from foreign countries?
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You can look up the rates for using Startec CellConnect Prepaid Service from abroad on our convenient rate calculator found here. The rates that you will pay depend on the 'access charges' from abroad.
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Anything else I need to remember when I make calls using Startec's CellConnect Prepaid Service? |
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Yes. Please do not press the "Send" or "Call" or "Ok" button on your cell phone after you dial your destination number. This button might also be the "Green" button on your cell phone that you press after you choose or enter the number you wish to call. Pressing this button might take your International call directly through to your cell phone provider and Startec will not be responsible for these calls.
Here's a step-by-step explanation on what to do when you make calls from your cell phone using Startec's CellConnect Prepaid Service:
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