Billing Information

Will I receive a separate bill for my CellConnect Service?
If you are a Startec CellConnect customer and NOT a Direct Dial customer then you will receive a new bill for the service. If you are a CellConnect customer and also a 10-10-719 or eStart Internet customer then you will receive a combined bill. All Direct Dial customers receive CellConnect charges on their Direct Dial bill.

What is online billing?
Online billing simply means that your monthly invoices can be reviewed on your personal account management section on our site, 'My Account'. When your invoice is ready, an email notification is sent to you, indicating that you can log on to your account and view your monthly statement. When you choose the convenience of online billing, you will not receive paper invoices from Startec. You will also never have to worry about late payments or lost bills again. With Startec's online account management tool, 'My Account', you can view your account details, make changes to your account, and pay your bill with the click of a button.

A user ID and password are required to log onto 'My Account'. This is provided to you when you sign up online or through customer service. If you do not have a user ID or password, you may enter your phone number and account number (provided on your phone bill) in 'My Account' as a temporary username and password. Once you log in to your account, you can reset your username and password.

If you have difficulties viewing your account online, Startec's customer service representatives are available to assist you.

How do I receive my invoice and pay my bill?
You will receive a notification via email when your invoice is ready and you can review your invoice on 'My Account' at www.startec.com. We will process your credit card payment on the due date.

Can I sign up for Startec CellConnect service and receive a paper bill?
Yes. CellConnect is an online billed service. If you prefer to receive a paper invoice, you need to sign up for a "paper billed" plan which has a $2.00 paper billing fee. Contact customer service to update your plan or to sign up to a paper billed CellConnect plan.

What is the Carrier Cost Recovery Fee (CCRF)?
The Carrier Cost Recovery Fee is 11.9% of your state-to-state and international long distance charges. The fee helps Startec recover costs associated with providing state-to-state and international long distance service, including access charges assessed on Startec by local telephone companies, the cost of terminating calls to international destinations and billing expenses. This fee applies for each month in which you have any Startec state-to-state and/or international charges on your bill. This fee is not a tax or charge required by the government.

 What is the Universal Service Fund Fee (USF)?
The Universal Service Fund (USF) helps provide affordable telecommunications services for low-income customers and customers in rural areas. It also provides discounts on Internet access for eligible schools, libraries and rural health care providers. The USF is collected from telecommunications carriers and administered by the Universal Service Administration Corporation. They are responsible for disbursing the funds according to eligibility criteria established by the FCC.

In May of 1997, the Federal Communications Commission (FCC) adopted rules that mandated that telecommunications carriers pay into a federal program called the Universal Service Fund (USF). Startec and other telecommunications carriers are required by the FCC, to pay a percentage of their revenues for state-to-state and international services into the Universal Service Fund. The FCC sets this percentage on a quarterly basis. In the competitive industry we are in, we cannot afford to absorb the costs associated with the USF that have been imposed by the FCC. Startec is allowed to pass through these charges to customers by charging the 11.4% Universal Service Fund Fee, the percentage set by the FCC.