Support Information


Why are my calls using 10-10-719 not going through?
This could be for one of the following reasons:
  • We are experiencing traffic congestion. Call back later and your call may go through.
  • There is a 'block' on your phone. This block could be either because you have reached your credit limit with Startec or we do not have a billing name and address associated with your phone number. In this case, call customer service at 1-800-827-3374 and they will help you.
  • In some cases, 10-10-719 service can not be accessed from certain calling areas. Please call our customer service department and they can provide you with an alternate access number.

Who can I contact if I have any questions?
Startec Customer Service is always happy to help. Contact Startec online at www.startec.com, or call 1-800-827-3374 Monday through Friday 9:00 AM to Midnight or Saturday and Sunday 9:00 AM to 5:30 PM (Eastern Standard Time).

What can I do if I experience any problems connecting my calls?

Please call Customer Service at 1-800-827-3374 and report the problem immediately. Our customer service department will identify the nature of the problem like international call congestions, quality issues, credit limit blocks on your phone, missing account information, or any other problem.

Whatever the nature of the problem, our customer service representatives will be able to solve these for you quickly. Regarding call quality, we might ask you to provide some specific information including the number you are dialing from, the number you tried to reach when you experienced problems, and the time when you placed the call.

Startec's Network Management Center works around the clock to ensure that we maintain the highest quality on our global network. Our technicians will investigate and troubleshoot any problems in the fastest time possible.