Support Information


How do I set up speed dial numbers for Startec's CellConnect service?
Simply log on to'My Account' by going to myaccount.startec.com to set up your speed dial options. You can change the numbers stored for speed dialing at anytime on 'My Account'. You may also set up speed dial by calling the access number for your CellConnect Service and pressing the * key after the prompt. Follow the menu to set up your speed dial numbers.

How do I register my phone number with CellConnect?

CellConnect allows you to register up to 4 number (1 primary and 3 additional) with your account. You'll be able to place calls without having to enter a PIN number when using Startec's CellConnect service from those numbers.

To register a number, simply log on to 'My Account' (myaccount.startec.com) and select "My Subscribed Numbers" from the left side menu.

Who can I contact if I have any questions?

Startec Customer Service is always happy to help. Contact Startec online at www.startec.com, or call 1-800-827-3374 Monday through Friday 9:00 AM to Midnight or Saturday and Sunday 9:00 AM to 5:30 PM (Eastern Standard Time).

What can I do if I experience any problems connecting my calls?

Please call Customer Service at 1-800-827-3374 and report the problem immediately. Our customer service department will identify the nature of the problem like international call congestions, quality issues, credit limit blocks on your phone, missing account information, or any other problem. Whatever the nature of the problem, our customer service representatives will be able to solve these for you quickly. Regarding call quality, we might ask you to provide some specific information including the number you are dialing from, the number you tried to reach when you experienced problems, and the time you placed the call. Startec's Network Management Center works around the clock to ensure that we maintain the highest quality on our global network. Our technicians will investigate and troubleshoot any problems in the fastest time possible.