Billing Information


What is online billing?
Online billing simply means that your monthly invoices can be reviewed on your personal account management section on our site, 'My Account'. When your invoice is ready, an email notification is sent to you, indicating that you can log on to your account and view your monthly statement. When you choose the convenience of online billing, you will not receive paper invoices from Startec. You will also never have to worry about late payments or lost bills again. With Startec's online account management tool, 'My Account', you can view your account details, make changes to your account, and pay your bill with the click of a button.

A user ID and password are required to log onto 'My Account'. This is provided to you when you sign up online or through customer service. If you do not have a user ID or password, you may enter your phone number and account number (provided on your phone bill) in 'My Account' as a temporary username and password. Once you log in to your account, you can reset your username and password.

If you have difficulties viewing your account online, Startec's customer service representatives are available to assist you.

How do I receive my invoice and pay my bill?
Startec offers many convenient ways for you to receive your invoice and pay your bill. You can choose the option that works best for you.
  • Online billing with credit card payment: You will receive a notification via email when your invoice is ready and you can review your invoice on 'My Account' at www.startec.com. We will process your credit card payment on the due date. For this option all you have to do is provide us your credit card number when you sign up.
  • Online billing with check payment: You will receive a notification via email when your invoice is ready and you can review your invoice on 'My Account' at www.startec.com. You can log on to 'My Account' or call customer service to pay with a credit card or you can send us a check by mail before the payment due date.
  • Paper billing with credit card payment: You will receive your invoices by mail. We will process your credit card payment on the due date. For this option all you have to do is provide us the credit card number when you sign up.
  • Paper billing with check payment: You will receive your invoices by mail and you can log on to 'My Account' or call customer service to pay with a credit card or you can send us your check in the mail by the due date.
To pay by check: Please mail your check payable to Startec Global Communications along with the payment coupon at the bottom of your invoice to the following address:
Startec Global Communications
PO Box 2039
Vancouver, BC
V6B 3R6
 
PLEASE DO NOT SEND CASH. Please do not include correspondence with your payment. We will be unable to process payments sent without a payment coupon.

To pay by phone: Please contact Startec Customer service at 1-877-882-1111. We accept payment by Visa and Master Card or by check.

Can I enroll for Startec online billing program and continue to receive a paper bill?

No. Your invoices are saved for your review on 'My Account' on www.startec.com. You may print these for your records at any time.

What is the Carrier Cost Recovery Fee (CCRF)?
The Carrier Cost Recovery Fee is 11.9% of your state-to-state and international long distance charges. The fee helps Startec recover costs associated with providing state-to-state and international long distance service, including access charges assessed on Startec by local telephone companies, the cost of terminating calls to international destinations and billing expenses. This fee applies for each month in which you have any Startec state-to-state and/or international charges on your bill. This fee is not a tax or charge required by the government.