Product Information

Startec CellConnect is a great new product included with Startec's Direct Dial Service that allows you to make calls from your cell phone or any other phone. You can use Startec CellConnect from your cell phone without dialing any PIN Numbers. You can also use the service from a hotel phone, a friend's house or even your office. Now you don't have to wait to get home to make international calls!

Startec CellConnect can only be activated once you have switched your home phone number to Startec. Information on how to activate your CellConnect Service will be in the welcome package that you receive from Startec. Simply follow the instructions to stay connected.

With Startec CellConnect you can register up to three phone numbers including your cell phone and even your family members' cell phones to dial without using PIN Numbers. You can also set up speed dial for up to 99 numbers for quick connections.

Startec customers automatically receive access to our online account management tool, 'My Account'. This customized tool allows you to view all your call details, and compare and track your spending month to month. You can even analyze your calling patterns by the numbers or destinations you call, dates or even call duration!

Yes. Startec has solutions for all your long distance calling needs - whether from home, your cell phone or when you are traveling. When you subscribe to Startec's Direct Dial service, you automatically receive the benefit of Startec's CellConnect Service, which you can use from other phones, including your cell phone, and get the same low rates as your home phone with no additional fees.

No. CellConnect Service can be used simply by dialing our toll free number from your cell phone. Just follow the prompts and dial the desired number to start saving on international calls. You can have any cell phone provider and use our CellConnect Service.

No. The calls made using the CellConnect Service will be on your monthly invoice from Startec.

You will get the same low rates as from your home phone service.

No. There are no additional fees for Direct Dial subscribers. CellConnect is included with Startec's Direct Dial service at no additional cost.

You can activate your CellConnect service after your home phone has been switched. Just call the activation line at 1-800-885-7006. Follow the prompts to set up your personalized PIN Number and you are ready to go! Set up PIN-less dialing and speed dial options by logging on to 'My Account' on www.startec.com. Or you can call our customer service department to assist you.

Startec's CellConnect Service is easy to use. Just dial the toll free access number 1-800-808-8865 and follow the prompts.

With speed dial you don't have to dial the full phone number you are trying to reach. Simply dial the toll free CellConnect access number and enter the speed dial number. With Startec CellConnect, you can store up to 99 numbers for speed dialing.

Yes. With Startec CellConnect, you can stay connected even when you are traveling abroad! Startec CellConnect provides toll-free access numbers from over 50 countries worldwide. All you have to do is dial the local toll-free number for the country that you are in and follow the prompts.

No. The PIN-less dialing feature is only available from the phone numbers you have registered with Startec. If you are using CellConnect from your cell phone when you are traveling abroad, your cell phone will be 'International roaming'. When you are on 'International roaming' you will not be able to use the PIN-less feature.

You can look up the rates for using Startec CellConnect Service from abroad on our convenient rate calculator at www.startec.com. See the rates section under CellConnect. The rates that you will pay depend on the 'access charges' from abroad.

It's really easy to use Startec CellConnect Service from overseas. You can download a list of countries where we have local toll-free access numbers available. The instructions for use will also be available on the same page on our website at www.startec.com. To use Startec CellConnect from abroad:

1. Dial the local toll-free access number for that country

2. Enter your PIN (10-digit phone number used to sign up for CellConnect + 4-digit PIN Number chosen when you signed up)

3. Follow the prompts to place your call.

Yes. Startec recommends that you take care with who you share this information with. You will be held responsible for all the calls made using your CellConnect account.

Yes. Please do not press the "Send" or "Call" or "Ok" button on your cell phone after you dial your destination number. This button might also be the "Green" button on your cell phone that you press after you choose or enter the number you wish to call. Pressing this button might take your International call directly through to your cell phone provider and Startec will not be responsible for these calls.
Here's a step-by-step explanation on what to do when you make calls from your cell phone using Startec's CellConnect Service:

1. Call our toll free access number (most likely you would have programmed it into your phone).

2. When you hear the prompt, enter the destination number you are calling (if you are set up for PIN-less dialing). If you are not set up for PIN-less dialing, you can dial your PIN and then the destination number. If you have set up speed dial options, you can just enter the speed dial code instead of the full destination number.

3. PLEASE DO NOT PRESS ANY OTHER BUTTON and wait to get connected.

Absolutely! With our Refer-A-Friend program, you are rewarded every time you refer someone to Startec. Click here to learn more about our rewards.