Billing Information
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Will I receive a bill for my CellConnect Prepaid Service? |
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With CellConnect Prepaid you will receive a confirmation email immediately following your purchase which will detail the amounts you paid as well as the fees and taxes. You can log into My Account (myaccount.startec.com) to check your balance, call details and other billing information. |
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What is Auto-Recharge (Automatic Recharge)? |
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You can select the Auto-Recharge option when you purchase or recharge your CellConnect Prepaid account. By selecting Auto-Recharge, the your credit card on record is charged a recharge amount (selected by you) when the account balance drops below $5.00. This ensures that you will never run out of funds while making international calls at Startec's low rates!
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If I sign up for CellConnect Prepaid, when will my credit card be charged?
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Your card will be charged immediately after you place your order. In the case you choose the Auto-Recharge option, your credit card on record will be charged the pre-selected recharge amount (which you define) when your account balance drops below $5.00.
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When can I add funds to my CellConnect Prepaid account?
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You can add funds to your CellConnect prepaid account at any time. You can do so by using our automated phone system, by going to My Account (myaccount.startec.com) and selecting "recharge" or by calling customer service. It is important to remember that if your account balance reaches zero you will no longer be able to make calls using your CellConnect Prepaid service.
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