Product Information
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What is Startec CellConnect? |
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Startec CellConnect is a new service that allows you to make calls from your cell phone as well as from almost any other phone. You can use Startec CellConnect from your cell phone without dialing any PIN Numbers. You can also use the service from a hotel phone, a friend's house or even your office. Now you can make international calls while on the go! With Startec CellConnect you can register up to four phone numbers including your cell phone and even your family members' cell phones to dial without using PIN Numbers. You can also set up speed dial for up to 99 numbers for quick connections. Startec CellConnect is activated immediately after you sign-up. No need to wait, you can start using it right away and can even start adding speed dial numbers. |
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Do I have to change my cell phone provider to use the CellConnect Service? |
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No. CellConnect Service can be used simply by dialing our toll free number from your cell phone. Just follow the prompts and dial the desired number to start saving on international calls. You can have any cell phone provider and use our CellConnect Service. |
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What are the access numbers for CellConnect? |
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We provide local access numbers across 23 cities in Canada. Please select the access number which is local for you: |
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What is PIN-less Dialing? |
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PIN-less dialing is a feature of Startec's CellConnect Service - and it simply means that you don't need to enter PIN numbers when making international calls. You can register 4 phone numbers for using Startec CellConnect without PIN Numbers. When you place a call from any of these 4 phone numbers, our systems will recognize your phone number and allow you to make calls directly, without asking for a PIN. It's easy and convenient! For your security, you can only set up the PIN-less dialing feature online on 'My Account' or through our customer service representatives. This is for your protection so that only you can register the phone numbers for PIN-less dialing. |
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What is speed dial? |
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With speed dial you don't have to dial the full phone number you are trying to reach. Simply dial the toll free CellConnect access number and enter the speed dial number. With Startec CellConnect, you can store up to 99 numbers for speed dialing. |
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Can I place a call while traveling overseas using Startec CellConnect Service? |
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Yes. With Startec CellConnect, you can stay connected even when you are traveling abroad! Startec CellConnect provides toll-free access numbers from over 50 countries worldwide. All you have to do is dial the local toll-free number for the country that you are in and follow the prompts. |
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Will I be able to use the PIN-less dialing feature when I use my CellConnect account from overseas? |
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No. The PIN-less dialing feature is only available from the phone numbers you have registered with Startec. If you are using CellConnect from your cell phone when you are traveling abroad, your cell phone will be 'International roaming'. When you are on 'International roaming' you will not be able to use the PIN-less feature. |
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What rates will I have to pay for using Startec CellConnect service from foreign countries? |
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You can look up the rates for using Startec CellConnect Service from abroad on our convenient rate calculator at www.startec.com. The rates that you will pay depend on the 'access charges' from abroad. |
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Anything else I need to remember when I make calls using Startec's CellConnect Service? |
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Yes. Please do not press the "Send" or "Call" or "Ok" button on your cell phone after you dial your destination number. This button might also be the "Green" button on your cell phone that you press after you choose or enter the number you wish to call. Pressing this button might take your International call directly through to your cell phone provider and Startec will not be responsible for these calls.
Here's a step-by-step explanation on what to do when you make calls from your cell phone using Startec's CellConnect Service:
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